Complaints
COMPLAINTS OF GOODS
Do you need to claim goods from our e-shop? Let's do it together. We've tried to make the whole complaint process as easy as possible so that it's as quick and simple as possible for you.
COMPLAINTS / THE BEST FORM OF OUR ADVERTISING
We look at claims very differently than most others. We've created a simple rule that says complaints are the best form of advertising.
You know how you know a good insurance adjuster? Simple. You'll know it when you want to cancel your policy. Sure, when they catch a bird, they sing to it, and it's not just the insurance guy who knows that. And you'll know a good and honest salesman when you need help with your purchase or when you need to make a claim.
That's why we know how to approach a complaint. You can count on us to do our best to resolve it as quickly as possible. We don't play by the legal 30 day time limit, we'll work on your claim from day one to get it dealt with as quickly as possible. We will be in contact with you throughout the claim so that you are kept up to date with what is happening with the whole matter.
INSTRUCTIONS ON HOW TO MAKE A COMPLAINT
- Send us an email message - we recommend describing the defect as accurately as possible + attach photos
- Include your order number or invoice number in the message
We know you would like to handle the claim over the phone, we would like that too. Unfortunately, this is not yet legally possible and you need to follow certain steps, i.e. send a written report (but you can call for consultation). Otherwise we cannot accept the complaint and this will prolong the whole process, so it is better to prepare all the documents correctly right away so that everything goes smoothly.
HANDLING YOUR COMPLAINT
Upon receipt of the report with photo documentation for the complaint, we will contact you as quickly as possible, normally within 2-3 working days. We will comment on the subject of the complaint, don't worry, we won't drag it out unnecessarily, we always try to handle these things objectively and with an immediate solution.
If we acknowledge the claim (hooray), depending on the extent of the damage we will request the return of the goods to the mailing address - of course, in agreement with you and at our expense :-) Address: Chilli Manufaktura, Priemyselná 2871/8, 946 51 Nesvady, Slovakia
We will then send you a new product or refund you by bank transfer to your bank account within 7 working days (we do not refund money by bank transfer). In the case of a legitimate complaint you are also entitled to a refund of the postage costs.
READ MORE
We have tried to describe the most important things. Nevertheless, if you have any questions about returning or claiming goods, please do not hesitate to contact us at any time. Of course, the complete Terms and Conditions are also available to you, where you can find out everything to the letter.
Ing. Ladislav Haris, PhD.
Founder of Chilli Manufaktura & food technology specialist
